JOB INFORMATION
Utilimarc is a small and nimble team made up of the most passionate people. This position would be in our Customer Success department (15-20 hours/week) and is a minimum of 6 month internship with the ability to hire full time based on department need. During the internship you will learn about all the Utilimarc product offerings and get hands on experience working with clients. Your primary responsibilities will be to provide first level phone and email support to customers.
Job Duties
Respond to multiple client requests in a timely manner
Manage Utilimarc ticketing system in collaboration with the Customer Success team
Call clients directly to work through questions they may have
Provide solutions to customer ticket requests
Learn about all Utilimarc product offerings to support clients with solutions
Qualifications
Excellent communication and organization skills
Experience working with customers/clients
Strong interpersonal skills with the ability to maintain effective relationships with colleagues and clients
Ability to multi-task
Mindfulness - you seek to be respectful, an active listener and to pay attention to detail in all aspects of your role
Ability to work independently and in a group environment
Strong research aptitude to find solutions
Experience with Zendesk is a plus
Familiarity or willingness to learn SQL is a plus
Utilimarc is leading the industry in business intelligence solutions for enterprise fleets. We work closely with our customers to ensure their data is actionable and reliable to inform sustainable change within their organization. 22 years of industry experience working with diverse data silos from the nation’s largest utility fleets has driven us to develop our BI platform that connects and unifies fleet data sources into a single environment - expressed through our Fleet Analytics, Benchmarking and Fleet Lifecycle applications.
An important layer to Utilimarc’s BI platform - and key to its success - is our people. Our team of data scientists and fleet analysts work closely with our customers building custom scheduled reports and dashboards specific to their needs. Unifying data sources empowers our customers to have a true understanding of the performance and utilization of their fleet assets.
Utilimarc is headquartered in Minneapolis with remote teams around the world, currently working alongside North America’s highest performing fleet organizations. For more information visit www.utilimarc.com
